Quality Policy

Organisational Policies

Quality is defined as the standard of something as measured against other things of a similar kind; the degree of excellence of something. Quality, in all aspects of service, is our continuous aim.

At Te Puna Hauora o te Raki Paewhenua we are committed to providing quality comprehensive care which incorporates primary health, social services, and community services. Governance ensures quality is placed as a priority in vision, strategy, operations, staffing, and community.


We understand clients’ expectations; we appreciate applicable legislation and regulations. We take these requirements and turn them into quality goals and objectives.


We continually commit to operating quality practices and processes.

Risks and Opportunities

We continually look for risks and opportunities; using quality tools to enhance opportunities, and quality measures to prevent or reduce undesired outcomes.


Through continuous learning we improve the quality of our practices and procedures.

Systemic excellence

In everything we continually aim for systemic excellence.