Quality Policy

Te Puna Hauora o Te Raki Paewhenua Society Incorporated is committed to providing comprehensive healthcare and social services to communities on the North Shore of Auckland and beyond, extending North. With a strong focus on kaupapa Māori principles, its services are designed to achieve long-term strategic outcomes, ensuring:

confident, capable, healthy whānau with restored tapu and mana (“dignity”)
who can provide safe and nurturing environments for their tamariki and mokopuna.

To support this commitment, a quality management system has been implemented in accordance with ISO 9001 requirements, with a dedication to maintaining and continually improving it. The organisation strives to meet customer expectations and other quality-related requirements, aiming to assure customer satisfaction through rigorous application of the quality management system.

The management team is committed to setting meaningful quality objectives and conducting regular reviews to establish a culture of continual improvement. Recognising the crucial contributions of employees and contractors, the organisation prioritises competence and invests in relevant training.